Refund Policy

Cancellation And Refund Policy Only by phoning our 24-hour customer care helpline at 7428755545 can you cancel your reservation with us before the scheduled day and time of your pick-up. You will be charged a cancellation fee if you change your mind after the driver and/or vehicle details have been given. If Vaidehi Cab Pvt Ltd certifies that your ride has been canceled in accordance with the terms of use and cancellation and refund policy, no cancellation fee is due. Fees for cancellation: If a booking request does not include the driver’s or vehicle’s information, it may be canceled without penalty. You will be charged a cancellation fee and lose the entire advance payment you made for the booking if a booking request is canceled for any reason when the driver and/or car details are submitted. Drivers have the option of canceling a ride request if they have waited 45 minutes at the pickup site, or if you have given inaccurate information about the pickup place or cannot be reached at the specified phone number, mobile number, or email address. At the sole discretion of the Vaidehi Cab Pvt Ltd, you may be charged a cancellation fee equal to the full advance payment you made for the reservation. In the event of cancellation due to outside forces that humans cannot control, such as an epidemic, tornadoes, earthquakes, hurricanes, floods, fire, strikes, lockouts, or other industrial disturbances or other civil disturbances; epidemics; or due to force majeure that results in the closure of the roads, Vaidehi Cab Pvt Ltd, in its sole discretion, shall issue a voucher for the full advance amount that you paid for the reservation. Refund Procedure: The reimbursement will be processed in accordance with the cancellation and refund policy. Refunds may take up to 10 business days to appear in your account. You are solely responsible for providing accurate banking information, and Vaidehi Cab Pvt Ltd shall not be held liable for any loss or damages resulting from erroneous information. If the assigned driver cancels the trip at the last minute without providing a legitimate and fair explanation and Vaidehi Cab Pvt Ltd fails to find another driver in a reasonable period of time, you are entitled to a voucher equal to the full advance fee you paid for the reservation. If the car breaks down while you’re traveling and the Vaidehi Cab Pvt Ltd or driver doesn’t fix it in an acceptable period of time, you’ll be given a coupon for the full advance amount you paid. If you want to change the type of car, lengthen or shorten the trip, or make any necessary changes to the itinerary, you must notify Vaidehi Cab Pvt Ltd well in advance. Once Vaidehi Cab Pvt Ltd has confirmed your request, you will be given a voucher for the full advance amount you paid, at Vaidehi Cab Pvt Ltd’s sole discretion. If you mistreat the driver physically, verbally, or mentally, Vaidehi Cab Pvt Ltd reserves the right to withhold the entire advance payment you made for the reservation. Along with the driver, Vaidehi Cab Pvt Ltd retains the right to pursue any legal remedies against you that may be available under the law in effect at the time of the incident..